世新大學圖書館 catalog › Results of search for 'su:"Customer services."'

1.

What customers really want [videorecording] / Helen Hoart, Leslie Hansen Harps.

Material type: Film

Film; Type of visual material: videorecording Publisher: Alexandria, VA : Communication Briefings, 1994Availability: Items available for reference: 已報銷Call number: VR 658.812 Ha7 1992 (1). :

2.

Integrity service : treat your customers right, watch your business grow / Ron Willingham.

by Willingham, Ron, 1932-.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : Free Press, c2005Availability: Items available for loan: Call number: 658.812 Wi4 2005 (1).

3.

Communication 2000. module 9 Communicating with customers [kit] / AIT ; South Western Educational Publishing.

by Agency for Instructional Technology | South-Western Educational Publishing.

Material type: Kit

Kit Publisher: Cincinnati, OH : South Western Educational Pub., 1996Other title: Communication two thousand | Communicating with customers.Availability: Items available for loan: Call number: 302.2 Co5524 1996 instructor (5).

4.

Building a customer service culture : the seven Service Elements of customer success / by Mario Martinez, Bob Hobbi.

by Martinez, Mario, 1967- | Hobbi, Bob.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Charlotte, N.C. : Information Age Pub., c2008Availability: Items available for loan: Call number: 658.812 Ma77 2008 (1).

5.

No cover image available

Customer expectations [videorecording] / The Educational Institute of the American Hotel and Motel Association.

by American Hotel & Motel Association. Educational Institute.

Material type: Film

Film; Type of visual material: videorecording Publisher: East Lansing, MI : The Educational Institute of the American Hotel and Motel Association, 1995Availability: Items available for loan: Call number: VR 647.94 Cu 1995 (1).

6.

No cover image available

Essentials of service design and innovation : developing high-value service businesses with PCN analysis / by Scott E. Sampson.

by Sampson, Scott E [author.].

Edition: 4th EditionMaterial type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Provo, Utah : Brigham Young Univ., 2015Other title: Essentials of service design : developing high-valued businesses with PCN analysis.Availability: Items available for loan: Call number: 658.53 Sa 2015 (1).

7.

Managing knock your socks off service / Chip R. Bell and Ron Zemke.

by Bell, Chip R | Zemke, Ron.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : AMACOM, c1992Availability: Items available for loan: Call number: 658.812 Be 1992 (1).

8.

Delivering knock your socks off service / Kristin Anderson, Ron Zemke.

by Anderson, Kristin | Zemke, Ron.

Edition: Rev. ed.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : AMACOM, c1998Availability: Items available for loan: Call number: 658.812 An 1998 (1).

9.

Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke.

by Connellan, Thomas K, 1942- | Zemke, Ron.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : Amacom, c1993Availability: Items available for loan: Call number: 658.812 Co6 1993 (1).

10.

How to have your cake and eat it too : an introduction to service design / [written by J. Margus Klaar].

by Klaar, J. Margus.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Amsterdam : BIS Publishers, c2014Availability: Items available for loan: Call number: 658 Kl 2014 (1).

11.

Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.

by Davidow, William H | Uttal, Bro.

Edition: 1st ed.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper & Row, c1989Availability: No items available : Damaged (1).

12.

Customer service intelligence : perspectives for human resources and training / Lynn Van Der Wagen.

by Van der Wagen, Lynn.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; Burlington, MA : Butterworth-Heinemann, 2008Availability: Items available for loan: Call number: 658.812 Va6 2008 (1).

13.

Gower handbook of customer service / edited by Peter Murley.

by Murley,Peter.

Material type: Text

Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publisher: Alershot, Eng. : Gower, c1997Availability: Items available for loan: Call number: 658.812 Go8 1997 (1).

14.

Meeting customer needs / Ian Smith.

by Smith, Ian, 1953-.

Edition: 2nd ed.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997Availability: Items available for loan: Call number: 658.812 Sm 1997 (1).

15.

Finding the profit in customer satisfaction : translating best practices into bottom-line results / Jonathan Barsky ; foreword by George M.C. Fisher.

by Barsky, Jonathan D.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Lincolnwood, Ill. : Contemporary Books, c1999Availability: No items available :

16.

Contact : customer service in the hospitality and tourism industry / Donald M. Davidoff.

by Davidoff,Donald M.

Material type: Text

Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publisher: Englewood Cliffs, N.J. : Prentice Hall Career and Technology, c1994Availability: Items available for loan: Call number: 647.94068 Da 1994 (1).

17.

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.

by Desatnick, Robert L | Detzel, Denis H, 1945-.

Edition: Rev. ed. / Robert L. Desatnick, Denis H. Detzel.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass Publishers, c1993Availability: Items available for loan: Call number: 658.812 De 1993 (1).

18.

Advances in relationship marketing / edited by Adrian Payne.

by Payne, Adrian.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: London : Kogan Page, 1995Availability: Items available for loan: Call number: 658.8 Ad82 1995 (1).

19.

Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.

by Anderson, Kristin | Zemke, Ron.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : American Management Association, 1995Availability: Items available for loan: Call number: 658.812 An-3 1995 (1).

20.

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.

by Brinkman, Rick | Kirschner, Rick.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2006Availability: Items available for loan: Call number: 658.812 Br 2006 (1).

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Your search returned 112 results.

	1.	No cover image available What customers really want [videorecording] / Helen Hoart, Leslie Hansen Harps. Material type: Film; Type of visual material: videorecording Publisher: Alexandria, VA : Communication Briefings, 1994Availability: Items available for reference: 已報銷Call number: VR 658.812 Ha7 1992 (1). : Add to cart (remove)
	2.	Integrity service : treat your customers right, watch your business grow / Ron Willingham. by Willingham, Ron, 1932-. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : Free Press, c2005Availability: Items available for loan: Call number: 658.812 Wi4 2005 (1). Place hold Add to cart (remove)
	3.	Communication 2000. module 9 Communicating with customers [kit] / AIT ; South Western Educational Publishing. by Agency for Instructional Technology \| South-Western Educational Publishing. Material type: Kit Publisher: Cincinnati, OH : South Western Educational Pub., 1996Other title: Communication two thousand \| Communicating with customers.Availability: Items available for loan: Call number: 302.2 Co5524 1996 instructor (5). Place hold Add to cart (remove)
	4.	Building a customer service culture : the seven Service Elements of customer success / by Mario Martinez, Bob Hobbi. by Martinez, Mario, 1967- \| Hobbi, Bob. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Charlotte, N.C. : Information Age Pub., c2008Availability: Items available for loan: Call number: 658.812 Ma77 2008 (1). Place hold Add to cart (remove)
	5.	No cover image available Customer expectations [videorecording] / The Educational Institute of the American Hotel and Motel Association. by American Hotel & Motel Association. Educational Institute. Material type: Film; Type of visual material: videorecording Publisher: East Lansing, MI : The Educational Institute of the American Hotel and Motel Association, 1995Availability: Items available for loan: Call number: VR 647.94 Cu 1995 (1). Place hold Add to cart (remove)
	6.	No cover image available Essentials of service design and innovation : developing high-value service businesses with PCN analysis / by Scott E. Sampson. by Sampson, Scott E [author.]. Edition: 4th EditionMaterial type: Text; Format: print ; Literary form: Not fiction Publisher: Provo, Utah : Brigham Young Univ., 2015Other title: Essentials of service design : developing high-valued businesses with PCN analysis.Availability: Items available for loan: Call number: 658.53 Sa 2015 (1). Place hold Add to cart (remove)
	7.	Managing knock your socks off service / Chip R. Bell and Ron Zemke. by Bell, Chip R \| Zemke, Ron. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : AMACOM, c1992Availability: Items available for loan: Call number: 658.812 Be 1992 (1). Place hold Add to cart (remove)
	8.	Delivering knock your socks off service / Kristin Anderson, Ron Zemke. by Anderson, Kristin \| Zemke, Ron. Edition: Rev. ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : AMACOM, c1998Availability: Items available for loan: Call number: 658.812 An 1998 (1). Place hold Add to cart (remove)
	9.	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke. by Connellan, Thomas K, 1942- \| Zemke, Ron. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Amacom, c1993Availability: Items available for loan: Call number: 658.812 Co6 1993 (1). Place hold Add to cart (remove)
	10.	How to have your cake and eat it too : an introduction to service design / [written by J. Margus Klaar]. by Klaar, J. Margus. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Amsterdam : BIS Publishers, c2014Availability: Items available for loan: Call number: 658 Kl 2014 (1). Place hold Add to cart (remove)
	11.	Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. by Davidow, William H \| Uttal, Bro. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper & Row, c1989Availability: No items available : Damaged (1). Add to cart (remove)
	12.	Customer service intelligence : perspectives for human resources and training / Lynn Van Der Wagen. by Van der Wagen, Lynn. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; Burlington, MA : Butterworth-Heinemann, 2008Availability: Items available for loan: Call number: 658.812 Va6 2008 (1). Place hold Add to cart (remove)
	13.	Gower handbook of customer service / edited by Peter Murley. by Murley,Peter. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publisher: Alershot, Eng. : Gower, c1997Availability: Items available for loan: Call number: 658.812 Go8 1997 (1). Place hold Add to cart (remove)
	14.	Meeting customer needs / Ian Smith. by Smith, Ian, 1953-. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997Availability: Items available for loan: Call number: 658.812 Sm 1997 (1). Place hold Add to cart (remove)
	15.	Finding the profit in customer satisfaction : translating best practices into bottom-line results / Jonathan Barsky ; foreword by George M.C. Fisher. by Barsky, Jonathan D. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Lincolnwood, Ill. : Contemporary Books, c1999Availability: No items available : Add to cart (remove)
	16.	Contact : customer service in the hospitality and tourism industry / Donald M. Davidoff. by Davidoff,Donald M. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publisher: Englewood Cliffs, N.J. : Prentice Hall Career and Technology, c1994Availability: Items available for loan: Call number: 647.94068 Da 1994 (1). Place hold Add to cart (remove)
	17.	Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization. by Desatnick, Robert L \| Detzel, Denis H, 1945-. Edition: Rev. ed. / Robert L. Desatnick, Denis H. Detzel.Material type: Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass Publishers, c1993Availability: Items available for loan: Call number: 658.812 De 1993 (1). Place hold Add to cart (remove)
	18.	Advances in relationship marketing / edited by Adrian Payne. by Payne, Adrian. Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Kogan Page, 1995Availability: Items available for loan: Call number: 658.8 Ad82 1995 (1). Place hold Add to cart (remove)
	19.	Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke. by Anderson, Kristin \| Zemke, Ron. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : American Management Association, 1995Availability: Items available for loan: Call number: 658.812 An-3 1995 (1). Place hold Add to cart (remove)
	20.	Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner. by Brinkman, Rick \| Kirschner, Rick. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2006Availability: Items available for loan: Call number: 658.812 Br 2006 (1). Place hold Add to cart (remove)