世新大學圖書館 catalog › Results of search for 'su:"Consumer complaints."'

Your search returned 7 results.

	1.	Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel. by Stauss, Bernd \| Seidel, Wolfgang, 1935-. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Cincinnati : Thompson/South-Western, c2004Availability: Items available for loan: Call number: 658.812 St2 2004 (1). Place hold Add to cart (remove)
	2.	Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke. by Anderson, Kristin \| Zemke, Ron. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : American Management Association, 1995Availability: Items available for loan: Call number: 658.812 An-3 1995 (1). Place hold Add to cart (remove)
	3.	Complaint letters for busy people / John Bear and Mariah Bear. by Bear, John, 1938- \| Bear, Mariah P. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Franklin Lakes, N.J. : Career Press, c1999Availability: Items available for loan: Call number: 381.3 Be 1999 (1). Place hold Add to cart (remove)
	4.	Consumer boycotts : effecting change through the marketplace and the media / Monroe Friedman. by Friedman, Monroe. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Routledge, 1999Availability: Items available for loan: Call number: 381.3 Fr 1999 (1). Place hold Add to cart (remove)
	5.	No cover image available Ten-minute trainer [videorecording] : guest service / Educational Institute of the American Hotel & Motel Association. by American Hotel & Motel Association. Educational Institute. Material type: Film; Type of visual material: videorecording ; Audience: Adult; Publisher: East Lansing, MI : Educational Institute of the American Hotel & Motel Association, c1997Other title: 10-minute trainer : guest service \| Guest service.Availability: Items available for loan: Call number: VR 647.94 Te6 1997 (1). Place hold Add to cart (remove)
	6.	No cover image available ADA [videorecording] : communication & service skills / Educational Institute of the American Hotel & Motel Association. by American Hotel & Motel Association. Educational Institute \| EI Video Productions. Material type: Film; Type of visual material: videorecording Publisher: East Lansing, MI : Orlando, Fla. : Educational Institute of the American Hotel & Motel Association ; EI Video Productions, c1992Other title: ADA : communication and service skills \| The Americans with Disabilities Act : communication and service skills.Availability: Items available for loan: Call number: VR 647.94 Ad2 1992 (1). Place hold Add to cart (remove)
	7.	No cover image available Guest service [electronic resource] : out of this world / Educational Institute of the American Hotel & Motel Association. by Educational Institute of the American Hotel & Motel Association. Edition: Windows/English/Version 1.0Material type: Computer file; Format: electronic Publisher: East Lansing, MI : Educational Institute of the American Hotel & Motel Association, c1997Availability: Items available for loan: Call number: CD 647.94 Gu3 1997 (1). Place hold Add to cart (remove)

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