世新大學圖書館

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1.
顧客管理雙贏法則 : 知識管理與顧客關係的建立 / 羅斯‧道森著;周淑麗譯.

by 道森,羅斯 (Dawson, Ross) | 周淑麗.

Edition: 初版Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: Chinese Publisher: 臺北市 : 小知堂文化公司, 2002[民91]Availability: Items available for loan: Call number: 494.2 867 (1).

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知識管理對顧客關係管理影響之探討 / 柯伯鴻撰.

by 柯伯鴻 [撰].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Chinese Publisher: 台北市 : 柯伯鴻, 民96[2007]Dissertation note: 碩士論文--世新大學資訊管理學研究所 Other title: A Study on the Influence of Knowledge Management on Customer Relationship Management.Availability: Items available for reference: Not for loanCall number: TH 008.8 85628 (1). : Damaged (2).

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3.
以客為尊成功法則 : 以知識管理啟動客戶關係的七大步驟 / 安姆瑞特(Amrit Tiwana)著;李金梅譯.

by 安姆瑞特‧提瓦納 (Tiwana, Amrit) | 李金梅.

Edition: 初版Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Chinese Original language: English Publisher: 臺北市 : 臺灣培生教育, 2002[民91]Other title: The Essential Guide to Knowledge Mangement : e-business and CRM applications.Availability: Items available for loan: Call number: 494.2 8395 (1).

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