世新大學圖書館

Includes bibliographies.

Potential and reality at the reference desk: Reflections on a "Return to the field" / Charles A. Bunge -- Questions sheehy can't answer: Reflections on becoming head of reference / Mary W. George -- Reference and information services for children and young adults: Definition, services, and issues / Shirley A. Fitzgibbons -- The crisis in academic reference work / James Rettig -- Stress, distress, and burnout: A survey of public reference librarians / Nathan M. Smith, Nancy E. Birch, Maurice P. Marchant.

The hidden agenda in the measurement and evaluation of reference service, or, how to make a case for yourself / Samuel Rothstein -- Planning, goals, and objectives for the reference department / Charles A. Bunge -- Reference service evaluation in medium-sized academic libraries: A model / Linda M. Olson -- Public library reference service: Myth and reality / Mary Lee Bundy, Amy Brdgman, Laura Keltie -- Evaluation of a public library's health information service / Lynn Yellott, Robert Barrier.

Sexism in adult encyclopedias / Jane Engle, Elizabeth Futas -- The government as publisher: An historical review / Orvin Lee Shiflett -- Abridging governmnet information: The reagan administration's war on waste / Joe Morehead -- Which map to use for what: Some map selection guidelines / Muriel Strickland -- Historical bibliographical work: Its role in library education / Roderick Cave -- National library and information planning / Maurice B. Line.

The knowledge business: Economic issues of access to bibliographic information / Carlton Rochell -- Eating clams with your fingers: A survey of contemporary etiquette books / Richard W. Grefrath -- The art of the reference interview / Edward J. Jennerich -- Social skills training in librarianship / Blaise Cronin, Irene Martin -- Human information seeking and design of information systems / William B. Rouse, Sandra Rouse -- The Pre-search reference interview - A step by step guide / Arleen N. Somerville.

Locating elusive science information: Some search techniques / Marcia J. Bates -- Beyond the computer / John Wilkinson -- The souce v. compuserve / Howard Falk -- Wilsonline: An introduction / John J. Regazzi -- Information storage and retrieval: A wealth of new choices emerges / Steven Sieck -- A survey of database use at the reference desk / Eileen Hitchingham, Elizabeth Titus, Richard Pettengill -- Closing the gap: The role of the librarian in online searching / Prudence W. Dalrymple.

Library Future shock: The microcomputer revolution and the new role of the library / Alan Guskin, Carla Stoffle, Barbara Baruth -- Quicksearch: computer searching for undergraduates at cornell vniversity / James Markiewicz and Linda Guyotte Stewart -- Independence at the terminal: Training student end users to do online literature searching / Linda Friend.