Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
Material type:
TextPublisher: Chicago : American Library Association, 2001Description: xiv, 181 p. : ill. ; 28 cmISBN: 083890789X (pbk. : alk. paper)Subject(s): Reference services (Libraries) -- United States -- Management | Consumer satisfaction -- United States
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| 書 | 世新大學圖書館 一樓密集書庫 | 圖書 | 025.52 He-2 2001 (Browse shelf) | Available | E048794 |
Total holds: 0
Includes bibliographical references (p. 171-175) and index.
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