Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Material type:
TextPublisher: Chicago : American Library Association, 1998Description: xvii, 243 p. : ill. ; 28 cmISBN: 0838934897 (alk. paper)Subject(s): Libraries and readers -- Evaluation | Libraries and readers -- United States -- Evaluation
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| 書 | 世新大學圖書館 一樓密集書庫 | 圖書 | 025.5 He 1998 (Browse shelf) | Available | E049773 |
Total holds: 0
Includes bibliographical references (p. 231-237) and index.
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