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Telephone skills [videorecording] : basics & beyond.

Contributor(s): American Hotel & Motel Association. Educational InstituteMaterial type: Film

FilmPublisher: East Lansing, MI : Educational Institute, 1996Description: 1 videocassette (VHS) (26 min.) : sd., col. ; 1/2 in. + 1 guideOther title: Telephone skills : basics and beyond | Basics and beyond | Basics & beyondSubject(s): Telephone in business | Telephone etiquetteProduction credits: Producer/director, Melissa Kaplan ; director/editor, Bob Wilks.Summary: Demonstrates how to use the telephone courteously and efficiently to serve callers and contribute to your property's success.

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Item type	Current location	Collection	Call number	Status	Date due	Barcode	Item holds
視聽資料(公播及非公播)	世新大學圖書館四樓視聽資料區	錄影帶	VR 651.73 Te 1996 (Browse shelf)	Available		B000736

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Producer/director, Melissa Kaplan ; director/editor, Bob Wilks.

Demonstrates how to use the telephone courteously and efficiently to serve callers and contribute to your property's success.

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